Last updated: 4 October 2026.

This policy covers payments made to Spaeman Hawk Services LLP for PUNTR plans on puntr.in. Brands use PUNTR free. Fees agreed between brands and creators are paid directly between them, not through PUNTR, so PUNTR cannot refund or recover them.

1. Founding Artist offer (pre-launch)

• The Founding Artist fee is non-refundable once paid. Your founding price and your place are reserved for you as soon as you register.
• Exception: if PUNTR does not launch on the launch date shown when you paid, your Founding Artist fee will be refunded in full within 60 days.

2. Paid plans after launch

• You can cancel a plan's renewal at any time from your dashboard. You keep access until the end of the period you paid for.
• Payments for a period that has already started are not refundable, except as required by law or where we could not provide the service.

3. Payment errors

If you were charged twice, charged the wrong amount, or money was taken but your plan was not activated, we refund the extra amount in full.

4. How to ask for a refund

Email support@puntr.in from your registered email address with your payment reference. We reply within 2 working days.

5. How you get it

Approved refunds are made to the original payment method within 5–7 working days of approval. Your bank may take a few more days to show it.

6. Delivery of the service

PUNTR plans are digital services. No physical goods are shipped. Your plan is activated on your account as soon as payment is confirmed (for the Founding Artist offer, the plan year starts on the launch date), and confirmation is sent to your email.

7. Contact

Spaeman Hawk Services LLP, 3/5, Mohan Naik CHS, Naigaon, Dadar (East), Mumbai, Maharashtra. Email: support@puntr.in. Phone: +91-8591827685. Grievance Officer: Harshad, grievance@puntr.in.